Shipping and Returns
Shipping price is a set fee per order, depending on the region of the country of delivery.
Returns and Exchanges
If you purchased your product from the Nomi Tang web shop: If you are dissatisfied with any item, it may be returned unopened and unused within 14 days of receipt for credit, refund or exchange. All defective items may be returned within 1 year of receipt for credit, exchange, refund or replacement.
- Please note:
- We cannot accept non-defective exchanges on items that have been opened.
- Pleasure objects may not be returned unless they are defective.
- Shipping charges will only be refunded in cases where our error caused the return.
- Pre-authorisation is required for all returns and exchanges. Please contact firstname.lastname@example.org.
If upon receiving your delivery you find that the box has been damaged or opened, or content is missing, please take a photograph of the packaging and write "Damaged / opened / missing content when delivered by post" on the receipt. Once you inform us and send us the photograph, we will take up the issue directly with our shipping company and pursue compensation.
If you purchased your product from a Nomi Tang retailer:
All defective items may be returned within 1 year of purchase for replacement only. Pre-authorisation is required for all returns and exchanges. Please contact email@example.com. Please note that you will need to send the original receipt together with the product back to us. If you are for any reason not able to send the original receipt, please send us your defective product to receive a 50% discount coupon valid for your next online order through www.nomitang.com.